Frequently Asked Questions
Why should I use a travel agent?
I can’t think of why you shouldn’t! If you love to travel but find planning for your trip overwhelming or you simply don’t have the time, we can help. If you normally plan your own trips but need help coordinating a large group for your next adventure or for a special destination event, we make things simple. If you plan all of your own trips, get high on the thrill of an amazing, well-organized itinerary, and love seeing a plan come together…give us a call, we’d love to have you work with us.
What is the charge for services of an agent?
At this time, we do not charge a fee with the exception of group trips. These are trips involving multiple rooms and travel parties (for hotels, ocean cruising, river cruising and land tours) These planning fees are nonrefundable and will be applied toward the balance due on your trip at final payment. Please contact us for group travel planning rates as they vary based on need.
Do you recommend travel insurance for my trip?
Travel insurance is strongly recommended. You have invested your hard-earned money and it’s a wise idea to protect your investment. Polls show that most people are concerned about getting sick before the trip and not being able to travel. There are many other unplanned things that can arise from trip delay to lost baggage or injury far from home. Travel insurance can be a huge help. I wouldn’t travel internationally without it. Standard medical insurance typically doesn’t cover much, if anything, outside of your home country. Hospitals and other government entities are not run the same way as they are in the United States. Better to be prepared but the decision is ultimately yours.
Do you price-match?
It depends on the vendor or supplier. Some tour operators will price match but it has to be apples to apples. With cruises, we often have the ability to watch for fares to lower and can apply any lower rates to the reservation prior to final payment.
Will I get an itinerary before I travel?
Yes, we will provide a detailed itinerary prior to your departure. We will deliver most documents in an electronic format. Sometimes it is still necessary to send paper copies of things such as train tickets and tour vouchers. We will let you know what to expect before you travel.
Are you available to help during my travels?
We are here to help with any difficulties that arise during your trip. As a small business, we can’t be available 24/7 but there are additional sources to help you when we aren’t available. Purchasing 3rd party travel insurance can be very helpful in this case. Many of the insurance companies we work with offer 24/7 concierge services in addition to standard insurance claims assistance. Many issues can be worked out directly with the hotel or entity you are having a challenge with but please don’t hesitate to reach out to us if you have unresolved issues. We are here as your advocate.
Do you book airfare?
Airfare will be booked only with a vacation package for our clients. This means the airfare is bundled with a hotel or car rental for the length of the trip. For established clients who have traveled with a booking through us, we will book some international airfare as a courtesy and show of appreciation to them. We do not book domestic air on its own unless it is a group booking where everyone is traveling on the same flight.
Will you add my loyalty information to my booking?
Certainly! We encourage you to sign up for those loyalty rewards accounts and are happy to add your membership numbers to your reservations. We encourage you to verify the receipt of your points once you have traveled.
*Disclaimer: Certain booking services, such as Expedia, do not allow for loyalty information to be added during the booking process and some suppliers will not allow it to be added after when booking through these services.
How do you store my personal and credit card information?
In order to provide travel planning and booking services, it is necessary that we collect personal and sometimes private information. We utilize a PCI-compliant software program to collect and store all the information from our clients.